The home page, displaying the latest news and information from the help desk department
| Date: | 2006-2007 |
| Desc: | Support ticketing system for IT Help Desk Department |
| Skill: | PHP, JavaScript/AJAX, MySQL |
| Role: | System analyst, full-stack web developer, web designer |
| URL: | intranet |
| Client: | a major bank in Indonesia |
| Note: | Requirement: the site needs to run in IE only |
Screenshots
Public pages (accessible without having to log in)
Form for creating a new problem ticket
Ajax-based input verification, and pop up category selection from a tree structure
 Click the attachment button
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 Select a file to upload
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 Uploading a file
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 File is uploaded
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Ajax-based file upload for attachment
 Click the capture button
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 Floating screen capture tool
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 Part of the screen has been captured
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 Uploading the capture image
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 Screen capture image is uploaded
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Screen capture using ActiveX and upload the captured image as attachment
Browse the knowledge base, including a search tool that will give the results as the user types-in the keywords
Login page, with captcha image to prevent password guessing using automated login
Login protected pages (accessible after logged in)
The home page after logged in, more features can be accessed
The list of problem tickets, along with their status, updated in real time
Detailed view of a problem ticket, including its update history
Holiday calendar, to input the non-working days throughout the year, which will be used in calculating the SLA
Activity report of any help desk agent on any date
File manager, to upload some files that will be available for the public to download
News manager
News editor
Category manager (manage category items in a tree structure)
SLA manager (Service Level Agreement)
User account manager
User group manager
System configuration
Summary report
Clicking a summarized number in the summary report will open the coresponding ticket list
Summary report with a pie chart